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Terms and Conditions

Terms and Conditions for Text Messaging Communication

Effective Date: 01/01/2025

  1. Introduction
    Connections Counseling & Psychological Services (“CCPS,” “we,” “our,” “us”) offers text messaging as a limited form of communication with clients. By choosing to communicate with us via text message, you agree to the following terms and conditions.
  2. Purpose of Text Messaging
    You may receive text messages from us approximately once per week, however this may vary and occur as often as 5 times per week. Text messaging may be used for:
  • Appointment reminders and scheduling changes
  • General inquiries about services
  • Administrative matters (e.g., billing issues, office closures)

We do not use text messaging for marketing content or sending promotional information.

  1. Limitations of Text Messaging
  • Text messaging is not a secure or confidential form of communication. Please do not share sensitive personal or clinical information via text.
  • We do not provide crisis support via text. If you are experiencing an emergency, call 911 or go to the nearest emergency room.
  • Staff may not respond to text messages immediately. Response times vary based on office hours and availability.
  • Only staff are available via text. Therapists do not monitor or respond to text messages to and from the CCPS text line.
  1. Client Responsibilities
  • Clients should use text messaging only for non-urgent matters.
  • Clients are responsible for ensuring that CCPS has their correct phone number and for updating it as needed.
  • By opting into text messaging, clients acknowledge and accept the risks associated with electronic communication, including potential privacy concerns.
  1. Opting In and Out
  • Clients must initiate text messaging to opt-in. By opting in, you give permission to received text messages and acknowledge and accept the risks associated with text messaging communication.
  • Your consent for mobile opt-in information will not be shared.
  • Message and data rates may apply depending on your mobile carrier and plan.
  • Clients may opt out at any time by notifying our office in writing or by texting or replying “STOP” to 936-272-0555. Opting out will discontinue all text communications.
  • Clients may request assistance by texting HELP or INFO to 936-272-0555.
  1. Data Sharing and Protection
  • No Unauthorized Data Sharing: We do not sell, rent, or share your information with third parties for marketing purposes.
  1. Fees and Charges
  • CCPS does not charge for text messaging; however, standard messaging and data rates from your mobile carrier may apply. Clients are responsible for any charges incurred.
  1. Confidentiality and Privacy
  • CCPS will not share your consent with anyone else.
  • While CCPS takes precautions to protect client privacy, text messaging is not HIPAA-compliant. Clients should use discretion when communicating via text.
  • CCPS is not responsible for unauthorized access to messages once they are delivered to a client’s device.
  • Your personal information will not be shared with third parties.
  1. Modification of Terms
    CCPS reserves the right to modify these terms at any time. Updated terms will be posted on our website, and continued use of text messaging will constitute acceptance of any changes.
  2. Contact Information
    For questions about these terms, please contact:
    Connections Counseling & Psychological Services
    1609 W. Frank Ave., Lufkin, TX 75904

310 N. University, Nacogdoches, TX 75961
936-272-0555
info@connectionscounselingservices.org

By choosing to communicate with us via text message, you acknowledge that you have read, understood, and agreed to these terms and conditions.